Refunds and Returns:

At Hand Poured Hope Candle Company, our goal is to insure that our customers are completely satisfied with their merchandise purchased. Most sales are final.We look at returns on case by case basis, If your order is received damage or unusable, please contact customer service at handpouredhope@gmail.com. We will instruct you on how to return your purchase.

In order to receive a full refund, items must be returned within 30 days of purchase. Items purchased must be returned new, in unused condition with original packaging and accessories. 

Will Not accept any returns of candles that have been lit. No returns because of dissatisfied with the scent after ordering.

In order to complete your return, we require prior notification and return authorization. It is the customers responsibility to pay return shipping charges.

Refunds:

Hand Poured Hope Candle company will notify you once your return is received and inspected. We will also notify your refund request has been approved or decline.

If you are approved, your refund will be processed and a credit will be applied to the original method of payment.

Missing or Late Refunds:

Please contact your bank/credit card company first, as it may take sometime before your refund is officially posted. If your bank/credit card company is unable to assist you, please contact us at handpouredhope@gmail.com.

Sale Items: 

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges:

Exchanges will be made only for damage items or defective items.

Customer Service:

Handpouredhope@gmail.com